Almost everyone who makes an appointment for an initial hearing consultation has some misconceptions and emotional baggage they’re lugging into your office. It’s up to you to dispel the myths, provide them with the facts, ease their fears and anxieties, and—oh, yes—then help solve their hearing problems.
Obviously, this can be a tall order. But what if you could do some “advance work” and get some of the important issues out of the way prior to your first meeting? In this 30-minute webinar, courtesy of CareCredit, Brad Dodson looks at five common emotions that patients bring into your office—anxiety, confusion, fear, skepticism, and hope—and the core issues and questions that evoke these emotions. He contends that, in our digital age, it’s possible to turn all these issues into learning points and move forward to better hearing solutions and patient adherence to your recommendations.
Following completion of this course, attendees will be able to:
-Identify five commonly encountered emotions in patients and why patients may feel the way they do;
-Implement a system that addresses, in advance, many of these emotions, defusing anxiety, confusion, fear, and skepticism, while giving the patient hope for a better future with better hearing.
-See examples of digital video streaming and how it can work as an educational platform in your waiting room.