The Importance Of Patient Satisfaction Surveys


The concept of quality health care is not complete without a rigorous discussion of patient satisfaction. A good physician/patient relationship is a crucial element of a successful practice. The fact that patients do not complain does not necessarily mean they are satisfied with the care they are receiving. Don’t assume.

If your practice can meet your patients’ expectations, then your patients will more than likely react favorably by continuing their relationship with your practice, and perhaps even recommend your practice to a friend. The best method to gauge your patients’ opinion of their experience is to ask them, and by far the most cost-effective method of achieving that is by a properly constructed and thoroughly analyzed patient satisfaction survey.

The goal of any patient satisfaction survey must be to assess the patient’s perception of the practice. It sounds simple, and it can be with PatientPoll™.

With PatientPoll’s™ instant patient satisfaction platform, accurate results based on a few highly relevant questions, targeting specific areas of your business, are available in real-time through our reports portal which is designed to get you the most critical results at your fingertips.

Real-time patient satisfaction surveys should be a best practice standard at your hearing clinic. Clear Digital Media has developed a mobile-based Instant Patient Satisfaction platform and live reporting dashboard to capture the experience of all your patients in real-time, at the point-of-care. Identifying and addressing specific opportunities in real-time can lead to better organizational performance and, ultimately, better patient outcomes. The PatientPoll™ platform expands the voice of patients by capturing patient feedback, from a tablet or mobile device, while they are still under your care.

Remember, the goal of the patient satisfaction survey is not to assess whether or not the patient received sound medical treatment. Rather, it is to assess how the practice, not the doctor, treated the patient. Did the doctor listen? Was it easy to make an appointment? Would the patient recommend the doctor to a friend or family member? None of these questions deal with the medical aspect of the visit. They are designed to assess the patient’s perception of the interpersonal contacts made during the setting and execution of his or her appointment.

Learn more about PatientPoll™ here:

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