Over time, healthcare has evolved from a service-oriented model to a patient-centric, outcome-focused model where patient satisfaction and healthcare outcomes are critical metrics for institutions and private practices alike.
So how do you access this critical feedback? Paper and phone based patient surveys are obsolete. Nearly everyone is connected via mobile or Internet. Patients respond better to surveys delivered at the point-of-care because it’s convenient. This is where PatientPoll™ comes in!
With PatientPoll’s™ instant patient satisfaction platform, accurate results based on a few highly relevant questions, targeting specific areas of your business, are available in real-time through our reports portal which is designed to get you the most critical results at your fingertips.
Real-time Patient Satisfaction Surveys should be a best practice standard at your hearing clinic. Clear Digital Media has developed a mobile based Instant Patient Satisfaction platform and live reporting dashboard to capture the experience of all your patients in real-time, at the point-of-care. Identifying and addressing specific opportunities in real-time can lead to better organizational performance and, ultimately, better patient outcomes. The PatientPoll™ platform expands the voice of patients by capturing patient feedback, from a tablet or mobile device, while they are still under your care.
The most exciting feature is the admin dashboard for leadership with instant data by location and survey at your fingertips to evaluate real time performance by location, region or as a group (as far as patients are concerned.)
We deploy engagement strategies such as pairing a request for information with a potential reward to build a positive feedback loop. People like to get something back. Rewards and incentives, like drawings or special offers, are paired with requests for information to double the customer engagement impact.
Also, we develop survey questions based on research and best practices to generate honest results. We make it easy for your patients to respond, encouraging straight-forward feedback that you can use immediately.
We even customize your survey splash screen with your logo and imagery that further supports your brand message and clinic values.
To learn more about PatientPoll™ or to get started today, please visit http://info.clearsounds.com/CDM_PatientPoll